How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 37908
Experience:  Troubleshoot printers, scanners, etc.
30037186
Type Your Printers Question Here...
Viet - Printer Tech is online now
A new question is answered every 9 seconds

I have changed my wifi from Frontier to Spectrum. I do I

Customer Question

I have changed my wifi from Frontier to Spectrum. I do I change it on my printer so that it will recognize the new wifi?
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: WF 3640. About 1 1/2 years old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mAC Lion 10.7.5
JA: How long has this been an issue? What happened right before this popped up?
Customer: i changed from Frontier to Spectrum (TWC) about 3 weeks ago. Have been out of town since then, so did not realize the printer did not recognize the new wifi connection until about 4 days ago
JA: Anything else you want the printer expert to know before I connect you?
Customer: I don't think so. I would just like to have my printer hooked up to my wifi so I can (happily) print again. Thanks for asking.
Submitted: 11 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 11 months ago.

Hi,

I'm sorry about the issue. On your printer, please press the Home button, then press the network / wireless icon, then select Wi-Fi setup, then option Wi-Fi Setup Wizard, then select / connect to your wi-fi/wireless network name and check.

- If needed, please click on the website below for full instructions / illustrations:

https://epson.com/faq/SPT_C11CD16201~faq-254114

Please reply at the box below to continue. Thank you,

Expert:  Viet - Printer Tech replied 11 months ago.

Note: Wi-Fi / wireless password ***** key / passphrase is case-sensitive. If you do not know your wireless password, please let me know the model of your internet modem / router device.

- If needed, please click on the website below for video instructions:

https://youtu.be/SAfDe_w1KLs?t=152

; watch only from the minute 2:32 to 4:02.

- Please let me know if there is any error message, or if you are stuck at any step.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,