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Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 37865
Experience:  Troubleshoot printers, scanners, etc.
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I am trying to set up the wireless network and when I select

Customer Question

I am trying to set up the wireless network and when I select the numeric keyboard it's only typing letters how do I change this please
JA: What's the make/model number of your printer? How old is it?
Customer: Brother MFC J480DW brand new this would be a new wireless set up
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Win 10 but the problem is on the printer the keypad will only allow for alpha characters not numeric
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just started to configure the wireless so it just started
JA: Anything else you want the printer expert to know before I connect you?
Customer: No thank you
Submitted: 10 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Are you trying to enter the wireless password ***** the printer?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 10 months ago.

For most characters, numbers, you would need to press a number key more than one time in order to get the character you want.

- For example, you would press the key 2 four times in order to get the number 2.

- You would press the key 2 two times in order to get the letter b.

- You would press the number key 7 three times in order to get the letter r.

- and so on.

- Please try pressing a number key a few times, then you will see.

- If needed, please click on the website below for full details:

http://support.brother.com/g/s/id/htmldoc/mfc/cv_mfc880dw/use/manual/index.html#GUID-90A2BA51-2122-4AF2-ACE0-B78A5630D2D6_404

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,