Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers

I have an HP Photosmart A610 printer that tells me:

Customer Question
unsupported media size when I...
I have an HP Photosmart A610 printer that tells me: unsupported media size when I try to prin . It does this for edited & unedited photos. Help, please
Submitted: 1 year ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
10/29/2016
Technician: Md. Sadique, Engineer replied 1 year ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,409
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified
Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.What is the operating system of your computer?Windows/Mac
Ask Your Own Printers Question
Customer reply replied 1 year ago
It's not a desk top printer. It is an HP PHOTOSMART A610. Ithe prints 4x6 & 5x7
Technician: Md. Sadique, Engineer replied 1 year ago

No problem it will be fixed.

Would you like me to remote in your computer and work on this issue directly?

It will help me to understand the problem better and will give me a better insight on how to troubleshoot the issue.

Don't worry if the problem doesn't gets solved and you are not satisfied you can ask for a refund.

Ask Your Own Printers Question
Customer reply replied 1 year ago
You need to give me to someone who speaks English. You have not understood anything.
Technician: Md. Sadique, Engineer replied 1 year ago

I am sorry for the confusion.

I am just asking your permission to remote in your computer to fix this issue.

Ask Your Own Printers Question
Customer reply replied 1 year ago
I've already stated it is NOT a desktop printer. It is NOT connected to a computer
Technician: Md. Sadique, Engineer replied 1 year ago

I am sorry my bad. I missed that line. I thought it might be connected to a MAC or laptop if not desktop.

Ask Your Own Printers Question
Customer reply replied 1 year ago
No. Prints individual 4x6 & 5x7 pictures
Technician: Md. Sadique, Engineer replied 1 year ago

Give me a moment.

Thank You!

Ask Your Own Printers Question
Technician: Md. Sadique, Engineer replied 1 year ago

Press Menu > select Preferences > select Paper type, and then press OK and tell me which paper type has been selected as default.

Ask Your Own Printers Question
Customer reply replied 1 year ago
HP ADVANCED
Customer reply replied 1 year ago
That's the only setting it's ever been on in the 6+ years I've owned it
Technician: Md. Sadique, Engineer replied 1 year ago

The most common and likely cause to this type of problem is either some foreign object/paper dust is stuck in the paper feed or printer, or the paper sensor in the feed tray has become dirty or defective.

Turn Off the printer, unplug it from the power as well as from computer completely.Then remove all paper from the paper feed unit and blow it out with compressed air a few times. With a flashlight look inside the paper feed to ensure there is nothing obstructing the paper feed mechanism down inside the printer where it is not easily seen.

Next, take moistened Q-tips and clean the rubber rollers in the automatic sheet feeder using it. Then blow some compressed air inside the printer as well to remove excess dust and to dry the rollers.

Holding the printer in both hands , turn it upside down and gently shake it for a few seconds to see if anything falls out of the paper feed area.

Then plug the printer back up and replace it with a fresh, small stack (about 5 pages) of paper.Then try to print again.

If still it doesn't helps then as a last resort you can try forcing a thick paper or fold a A4 piece of paper in half, and then by hand push it through the machine, hopefully this may push any objects out.

After that turn the printer OFF, when it is on, by unplugging it from the power source.
Then unplug it from the computer and leave it that way for 10 minutes. Then replace everything back.

Tell me how it goes!

Ask Your Own Printers Question
Customer reply replied 1 year ago
There's no paper jam. It says the problem is, (as I've already stated) that it is " unsupported media size"
Technician: Md. Sadique, Engineer replied 1 year ago

I completely understand, the paper sensor might be the cause as well. Please perform the steps and let me know how it goes!

Ask Your Own Printers Question
Technician: Md. Sadique, Engineer replied 1 year ago

Please be patient and trust me. We will together solve it.

Ask Your Own Printers Question
Customer reply replied 1 year ago
Since the paper tray opening is only 5/8 of an inch, I can not get to the rollers. As to the other advice , it was all tried before I resorted to calling you. Next suggestion?
Technician: Md. Sadique, Engineer replied 1 year ago

Is there any chance you can connect your printer to computer?

Ask Your Own Printers Question
Customer reply replied 1 year ago
Nope. Wasn't designed to be
Technician: Md. Sadique, Engineer replied 1 year ago

Replace everything back and try to print again.

Ask Your Own Printers Question
Customer reply replied 1 year ago
It says, "Paper is too small. Job cancelled. Unsupported media size"
Technician: Md. Sadique, Engineer replied 1 year ago

Do you see any "agree" or "continue" button?

Ask Your Own Printers Question
Technician: Md. Sadique, Engineer replied 1 year ago

"Ignore"

Ask Your Own Printers Question
Customer reply replied 1 year ago
No. It says to hit "ok" after the above mentioned message
Technician: Md. Sadique, Engineer replied 1 year ago

Load a larger paper size or choose a smaller print size.

Ask Your Own Printers Question
Customer reply replied 1 year ago
I can't alter the print size. I've already checked on that. Am loading 5x7, hold on
Technician: Md. Sadique, Engineer replied 1 year ago

Okay

Ask Your Own Printers Question
Customer reply replied 1 year ago
I loaded 5x7, the largest size it will accommodate & the same exact message came up. Paper too small. Job cancelled. Unsupported media size.
Technician: Md. Sadique, Engineer replied 1 year ago

Please menu on your printer and tell me what options you see

Ask Your Own Printers Question
Customer reply replied 1 year ago
Print options
Edit
Tools
Bluetooth
Help
Preferences
Technician: Md. Sadique, Engineer replied 1 year ago

Click on preferences and tell me what option you see.

Ask Your Own Printers Question
Customer reply replied 1 year ago
Print quality
Paper type
Date/Time
Colorspace
Borderless
After printing
Preview animation
Video enhancement
Restore defaultso
Language
Technician: Md. Sadique, Engineer replied 1 year ago

Click on restore defaults.

Ask Your Own Printers Question
Customer reply replied 1 year ago
Done. Tried to print. No go.
Technician: Md. Sadique, Engineer replied 1 year ago

Now go to print options and tell me what you see there

Ask Your Own Printers Question
Customer reply replied 1 year ago
Print all
Video action prints
Print range
Print index page
Print panoramic
Print stickers
Print CDMA tattoo
Passport photo
Technician: Md. Sadique, Engineer replied 1 year ago

I think its a problem with the paper sensors. It needs to be replaced.

I will opt out and open this question for other experts.

Ask Your Own Printers Question
Technician: Md. Sadique, Engineer replied 1 year ago

No need to rate my service.

Ask Your Own Printers Question
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,409
3,409 Satisfied Customers
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers

Md. Sadique is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,078 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,125 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,084 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,049 satisfied customers

DIploma in Computer Hardware

Handy--Andy

Handy--Andy

Technical

953 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
A few months ago my Canon printer would not print clearly. I
a few months ago my Canon printer would not print clearly. I remember being told to clean the ink cartridges. But I think I was told to also clean the cartridges head. By running it under hot water, i… read more
Md. Sadique
Md. Sadique
Engineer
3,409 satisfied customers
IT SAYS I HAVE A PAPER JAM. ICAN NOT FIND FINF ONE. WF3640.
IT SAYS I HAVE A PAPER JAM. ICAN NOT FIND FINF ONE. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
WHERE IS MY WPS BUTTON ON MY CANNON PRINTER. 4YEARS OLD NEW
CANNOT RECALL THE PTINTER IS PRINTING ONE STRAIGHT LINE … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Been away from a vacation home for a while and my printer is
been away from a vacation home for a while and my printer is only printing every third line, parts of the second line, and many blank spaces. I have cleaned the heads and changed the cartridge. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
151 satisfied customers
B202 error. MAXIFy MB5360 18 mths old. PC Vostro windows 10.
last 2 hrs, printed probably 40-50 pages from the pc … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,211 satisfied customers
I purchased an HP ENVY Photo 7155 printer but when I do a
I purchased an HP ENVY Photo 7155 printer but when I do a scan and get the scanned attachment in the email....the file is a .bin how to do I change that to view as a pdf or just a look at without it l… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I have bought a new computer ( Lenova V110-151SK) and it
I have bought a new computer ( Lenova V110-151SK) and it does not recognise my HP Photosmart C5280 All-in-one. Consequently I cannot scan and store the scan. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
Since a few months my printer doesnt function because a
since a few months my printer doesnt function because a window tells me … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Have epson artisan 1430. took ink cartridge out, it won't
Have epson artisan 1430. took ink cartridge out , it won't snap back in. lights flashing - help1 … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
17 satisfied customers
HP printer stoped working and error message ox61011bed
HP printer stoped working and error message ox61011bed appeared … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Nothing, I had it working, I think now its'! It's a couple
Mac, just downloaded something, don't remember what it was … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,084 satisfied customers
It's font is almost miniature. Epson 3620 4 yrs old. PC
It's font is almost miniature JA: What's the make/model number of your printer? How old is it? Customer: Epson 3620 4 yrs old JA: What kind of computer are you printing from (Mac or PC)? What Operatin… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
426 satisfied customers
Magenta is void of color on test prints. Supply levels
Magenta is void of color on test prints. Supply levels indicate magenta has … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My canon mx926 keeps saying that top paper tray is empty
my canon mx926 keeps saying that top paper tray is empty error1007 … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,273 satisfied customers
Printer has been coming up with brief info reference in
Printer has been coming up with brief info reference in small box. BUT language I believe is in Hebrew--a language I do not know and is not correct language for me. US English. I have tried to convey … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
151 satisfied customers
I have an Epson XP-400 printer that is currently linked to 2
Hi. I have an Epson XP-400 printer that is currently linked to 2 computers via printer cable. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
My printer HP J 4580 went off lone on its own. Its all in
I downloadet 2 new drivers, but it did not change it.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Trusty old Canon MP240 is showing 'P' and the Alarm button
Hi, Trusty old Canon MP240 is showing 'P' and the Alarm button is flashing. I can't find the manual to try and trouble shoot the problem! … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x