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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My brother 9330cdw is printing the wrong colors, mfc9330cdw

Customer Question

my brother 9330cdw is printing the wrong colors
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: mfc9330cdw 2 years old about
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: my daughter says it has never printed the right colors. I got it for their homework
JA: Anything else you want the printer expert to know before I connect you?
Customer: nope
Submitted: 11 months ago.
Category: Printers
Expert:  Md. Sadique replied 11 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Md. Sadique replied 11 months ago.

Would you like me to remote in your computer and work on this issue directly?

It will help me to understand the problem better and will give me a better insight on how to troubleshoot the issue.

Don't worry if the problem doesn't gets solved and you are not satisfied you can ask for a refund.

Customer: replied 11 months ago.
No
Customer: replied 11 months ago.
no
Expert:  Md. Sadique replied 11 months ago.

No problem, we will continue troubleshooting on this chat page.

Expert:  Md. Sadique replied 11 months ago.

Do you feel the prints are always darker than is displayed on the computer screen?

I just want to know how the prints are if compared to an image in computer screen.

Customer: replied 11 months ago.
Printing wrong colors perios
Should be red printing green
Should be blue printing purple
Customer: replied 11 months ago.
printing wrong colors
should be red printing green
should be blue printing purple
Expert:  Md. Sadique replied 11 months ago.

Are you sure its printing this way since new?

Customer: replied 11 months ago.
No how do I fix
Expert:  Md. Sadique replied 11 months ago.

As of first step I will suggest you to carry out color calibration.

I will give you a manual which will help you to perform it.

Please click this link to access the manual: http://support.brother.com/g/b/faqend.aspx?c=us_ot&lang=en&prod=mfc9330cdw_us_eu_as&faqid=faq00002477_010

Customer: replied 11 months ago.
Already did that
Expert:  Md. Sadique replied 11 months ago.

Without wasting your time in making you do repeated steps -- please let me know what all have you tried.

Customer: replied 11 months ago.
Never mind I will request a refund
Expert:  Md. Sadique replied 11 months ago.

I know this is frustrating but I was trying to help you in not doing those steps which you have already done.

You can still reconsider the remote option -- I won't have to ask you any question but can directly work on the issue.