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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer:I paid for my printer ribbons to be sent to me

Customer Question

printer:I paid for my printer ribbons to be sent to me automatically when it tells you I am out. I have been out of black for almost a week. The colors are OK. What happened to my order? S.Ann Paula 1Sisters of Providence St Mary of the Woods Indiana.A.Ann Paula
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It is about 3 months old. Officejet 3830
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: HP Pavillion. I don't know anything about OS
JA: How long has this been an issue? What happened right before this popped up?
Customer: about i week. Before I had done a lot of typing using black ribbon
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 11 months ago.
Category: Printers
Expert:  technicalcat replied 11 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Are you on the HP "instant ink" plan?

Customer: replied 11 months ago.
I am. My black is gone and colors are half. Would you please send me some>Sister Ann Paula 1 Sisters of Providence, St. Mary of the Woods, Indiana 47876