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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am trying to print but am getting error msgs, how do I

Customer Question

I am trying to print but am getting error msgs, how do I trouble shoot?
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: Canon Mulitfuntion Printer K10446
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC,windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I change the ink cartridge and the printer WON'T PRINT, I HAVE CHECK THE CARTRIDGE BUT ALL SEEMS TO BE INSTALLED CORRECTLY
JA: Anything else you want the printer expert to know before I connect you?
Customer: THAT'S ALL
Submitted: 11 months ago.
Category: Printers
Expert:  tyroneboman replied 11 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is the error message that you are receiving?

You can reply to me here by typing in the box below please.

Customer: replied 11 months ago.
Printer needs user intervention
Customer: replied 11 months ago.
Can you help me trouble shoot, I can'' a'fford the fee
Expert:  tyroneboman replied 11 months ago.

Try this please>1. On your keyboard, hold the Windows key and press " X ".


3. Select DEVICES AND PRINTERS. The Devices and printers window opens.

4. Right-click over the icon for your Canon, then select SEE WHAT'S PRINTING.

5. Go up to the PRINTER menu and if there are any documents in the queue, please select the CANCEL ALL DOCUMENTS option. If prompted if you are sure, please confirm that you are sure to clear the documents out of the window.

6. Go up to the PRINTER menu again and if USE PRINTER OFFLINE or PAUSE PRINTING is selected (with a checkmark beside it), please click on it to unselect it.

7. Attempt to print again.

Customer: replied 11 months ago.
I have done this multiple times
Customer: replied 11 months ago.
I can't afford a direct connect
Customer: replied 11 months ago.
It worked yesterday then I change the ink cartridge and now it doesn't work
Customer: replied 11 months ago.
I have been billed for 2 $5.00 charges and an $18.00, no direct intervention, hooking up to my computer was performed and I didn't receive the forms for the refund of the $5.00 trials I was billed.