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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer will not print. Itkeeps saying it;s offline and

Customer Question

My printer will not print. Itkeeps saying it;s offline and when I try to switch to wireless,nothing happens.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It's an HP officejet pro 8610 and I bought it about a year ago.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac OS 10.6.8
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since yesterday. I scanned a document to sendto a student, and somehow inadvertetly hit a folder called HP officejet pro zip and it's been a disaster since then. I have tried reinstalling, but nothing helps
JA: Anything else you want the printer expert to know before I connect you?
Customer: I did try using the manual and I pressed the wireless button on the control panel, held it down, etc. but no resume button came up.
Submitted: 10 months ago.
Category: Printers
Expert:  Kris8472 replied 10 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris8472 replied 10 months ago.

What's the serial number?