Printer Repair Questions? Ask IT Technicians for Answers ASAP
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The disk drive or the disk itself might be having a problem.
Please download the drivers from here http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=7527721&swLangOid=8&swEnvOid=4192
Make the selections as shown on the image hereby attached. Once downloaded into your PC it should be able to install by double-click.
Did you try the suggested approach?
Ok no problem.