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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I bought a HP 23-q214 from Best Buy in September 17, 2016,

Customer Question

Hello,I bought a HP 23-q214 from Best Buy in September 17, 2016, and I'm having a problem with it. The computer won't start and shows the attached message, with error code oxc(###) ###-#### Please let me know if this is covered by warranty.Thank you,
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: I bought my desktop 9/17/16, model 23-q214
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc, win10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I shuted down pc yesterday, after it i sow message: you pc device needs to repair,the boot configuration data for your pc is missing or contains errors. File \EFI\Microsoft\Boot\BCD Error code OXC(###) ###-####
JA: Anything else you want the printer expert to know before I connect you?
Customer: Accordind the msg : I need to use recovery tools
Submitted: 11 months ago.
Category: Printers
Expert:  technicalcat replied 11 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Did you get any media (disks) with this computer when you purchased it?