Hello! My name is ***** ***** I will be assisting you this evening.
I understand that you are having printing problems. We will do everything we can to resolve it.
Before we do anything, please turn your printer on.
Then, while your printer is warming up, immediately unplug it from power.
Also, unplug any cords you have plugged into your computer that are coming from the printer.
Let the printer sit for about 10 minutes. This will reset the printer and clear any static in the printer that may be causing issue.
Also, restart your computer in this timeframe.
After 10 minutes, plug the printer back in and once everything is back up, try to do a test page.
Let me know if this helps.
If not, we will go on to the next step.