How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Quick menue not working, pixmamx452 3years, pc 7, never

Customer Question

quick menue not working
JA: What's the make/model number of your printer? How old is it?
Customer: pixmamx452 3years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: never worked
JA: Anything else you want the printer expert to know before I connect you?
Customer: auto feed tocopy will not work
Submitted: 9 months ago.
Category: Printers
Expert:  Russell H. replied 9 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Try turning Off the printer for 10 + minutes or longer.

See if that resets the problem.

(If it does not, please let me know more about what is wrong... and if it does, please let me know so that this case may be closed. Thanks.)

Customer: replied 9 months ago.
I reloaded the cdrom & noted it does not list windows 7 quick menu still not working is their a updated driver to fix this ?
Expert:  Russell H. replied 9 months ago.

I need to ask about your computer first, please.

Which version of Windows is on it?

What is its System Type? either 32-bit or 64-bit, and found in
Start - Control Panel - System and Security - System .