How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask WesPCDr Your Own Question
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1507
Experience:  Over 5 years as a computer and printer repair technician
Type Your Printers Question Here...
WesPCDr is online now
A new question is answered every 9 seconds

Are you other info my all in one printer dr 420 yellow light

Customer Question

hello are you b other info my all in one printer dr 420 yellow light on
i boigth new cartridege and holder light wont go out help
Submitted: 9 months ago.
Category: Printers
Expert:  WesPCDr replied 9 months ago.

Hi, I'm Wes and I will be assisting you today.

Expert:  WesPCDr replied 9 months ago.

First, let's try to reset the printer.

Remove all the ink cartridges.

Then close the cover and unplug the power cable from the printer for 10 minutes

Plug the printer back in and wait for it to ask to insert the ink cartridges one by one.

Let me know if the error light goes away.