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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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PowerShot d30 now unable to import photos-Is this a

Customer Question

PowerShot d30 now unable to import photos-Is this a Microsoft problem Or Canon--Are there any solutions?
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: Canon is a year and half old---never had a problem till now
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Dell computer--oerating system iwindows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: Never a problem till sunday--nothing happened that i know of
JA: Anything else you want the printer expert to know before I connect you?
Customer: Only message I see is "camera does not connect with computer"
Submitted: 10 months ago.
Category: Printers
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you connect it please to a different USB port on the computer and tell me if it then imports please?