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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am getting a System Error message and so I'm not able to

Customer Question

I am getting a System Error message and so I'm not able to print.
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: Cannon Series 5700 and at least 9 to 10 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: labtop
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just started yesterday. I thought I needed the ink cartridge changed since it said something about low ink?? did that ran 2 copies and then the system error words pop and now I'm asking for HELP
JA: Anything else you want the printer expert to know before I connect you?
Customer: Yes are you from Cannon or a company that answers all makes of printers?
JA: No. I'm the Printer Technician's Assistant.
Customer: Is the Technician's with Cannon or another company
Submitted: 11 months ago.
Category: Printers
Expert:  babyxdeja replied 11 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  babyxdeja replied 11 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?