Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi. My name is***** you for your question and the opportunity to assist.
Were you using the printer connected to your computer with a USB cable
or were you connecting to it wirelelssly?
Yes. Thank you. Are other devices able to print to your Canon or is your computer the only thing that prints to it.
Can you tell me what version of Windows do you have on the computer?
Is the blue wireless light on the printer lit?
No. I'm here but I need some information. I need to determine if the printer is still connected
to your router. If it's not, then you won't be able to print.
On your computer, hold down the Windows logo key, (just to the left of the spacebar
and press R.
The Run box will open.
In the text area type: winver and click OK
What version of Windows does it say you are using?
Thank you. Can I connect to your computer and troubleshoot this?
One moment please.
Thank you. From your computer, please click the link below (after reading this). On the page that opens, click the green I Agree button toward the bottom of the page, and the connection download will begin. When the file (Elsinore.ScreenConnect.Client) has downloaded select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.
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It would be much appreciated.