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Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 38162
Experience:  Troubleshoot printers, scanners, etc.
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How do I reset the drum counter once I have replaced it

Customer Question

how do I reset the drum counter once I have replaced it brother fax 2950
JA: What's the make/model number of your printer? How old is it?
Customer: its a brother fax scanner model 2950
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: it was working fine till it told me to replace the drum which I have
JA: How long has this been an issue? What happened right before this popped up?
Customer: the drum life is finished I replaced it
JA: Anything else you want the printer expert to know before I connect you?
Customer: no I want to know how to reset drum counter
Submitted: 11 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 11 months ago.


I'm sorry about the issue. Please try the following fix:

  1. Make sure that the Brother fax machine is turned on.
  2. Open the front cover (where you can access the drum / ink).
  3. Press the Clear button.
  4. Press the key 1 to reset the drum counter.
  5. When the LCD screen shows Accepted, close the front cover, and check.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,