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Category: Printers
Satisfied Customers: 76
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I connot connect to my printer, about 10 months, Workforce

Customer Question

i connot connect to my printer
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: about 10 months
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Workforce wf 2650
JA: How long has this been an issue? What happened right before this popped up?
Customer: the printer is on and i am tryong to print from my email
JA: Anything else you want the printer expert to know before I connect you?
Customer: so i went into epson connect and it ask to change my password ***** cant print
Submitted: 10 months ago.
Category: Printers
Expert:  Lorenz Vauck replied 10 months ago.

Dear Client,

thank you very much for your question. My name is***** and I will try to help you as quick possible.

I do have some additional questions before I can help you:

1) Did the printer work fine before?

2) Are you using Windows (and which version) or Mac OS or Linux?

Thanks for your patience and best regards,

Lorenz Vauck

Expert:  Lorenz Vauck replied 10 months ago.

Dear Client,

I am looking forward to your feedback, so that I can help you to resolve your problem to your satisfaction.

Thank you very much and best regards,

Lorenz Vauck

Expert:  JACUSTOMER-s6hhteqn- replied 10 months ago.

Hi, My name is ***** ***** I am happy to assist you!

I see this ticket was put in on 10/25. Are you still having issues?