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Ask Jennifer French Your Own Question
Jennifer French
Jennifer French, Technician
Category: Printers
Satisfied Customers: 120
Experience:  Owner at Down Home Technical Solutions
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I just bought a 3620 printer and am trying to set up

Customer Question

I just bought a 3620 printer and am trying to set up printing. It appears it is not recognizing the brand new ink cartridges and will not print.
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: Canon Pixma 3620 and the cartridges are color: CL241XL and black: PG240XL
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Macbook pro
JA: How long has this been an issue? What happened right before this popped up?
Customer: We tried this yesterday and had no luck. We had not successfully printed anything. The alarm light and color light are flashing, but not the black
JA: Anything else you want the printer expert to know before I connect you?
Customer: nah
Submitted: 9 months ago.
Category: Printers
Expert:  Jennifer French replied 9 months ago.

Thank you for choosing Just Answer! My name is ***** ***** I will be assisting you today.

I see that you are having an issue with your ink cartridges.

Have you tried removing the cartridges and placing them back in to ensure that they are in the printer correctly?

Expert:  Jennifer French replied 8 months ago.

Did you still need assistance?