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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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PRO915 S/N 4449119900TKZ PRINTER MESSAGE: PANEL RECOVERY

Customer Question

PRO915 S/N(###) ###-####KZ
PRINTER MESSAGE:
PANEL RECOVERY MODE
SEND A NEW FLS FILE VIA USB TO RECOVER
Submitted: 8 months ago.
Category: Printers
Expert:  Sudipto replied 8 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 8 months ago.

Which version of Windows do you use ?

Customer: replied 8 months ago.
WINDOWS7 HOME
Expert:  Sudipto replied 8 months ago.

Thanks, ***** ***** you are facing is due to corrupt firmware, you have to connect the printer with a USB cable to the computer to flash the firmware. Sorry, I cannot accept the remote support offer due to payment failure. I am sending the offer once more, please accept it and reply me back here.

Customer: replied 8 months ago.
i HAVE TO LEAVE FOR ABOUT 10 MINUTES. WILL COME BACK
Expert:  Sudipto replied 8 months ago.

OK

Customer: replied 8 months ago.
SORRY, I NEED TO CANCEL THIS AND RECEIVE A REFUND.