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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I cant get it to scan or print from my phone using the hp

Customer Question

I cant get it to scan or print from my phone using the hp email.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: HP Envy 4500 about 4 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: windows 10 and Asus PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has been an issue for a while
JA: Anything else you want the printer expert to know before I connect you?
Customer: just when I click on the scan button the application comes and goes
Submitted: 9 months ago.
Category: Printers
Expert:  Richard replied 9 months ago.

Hi there and welcome

Can you tell me please the make and model of your phone?

Thank you