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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9019
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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My printer software was being updated when the power got

Customer Question

Hi
My printer software was being updated when the power got turned off accidently and now the printer is in recovery mode. How can I resolve this issue.
Kind Regards
Smitha
Submitted: 8 months ago.
Category: Printers
Expert:  tyroneboman replied 8 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is the printer model number?

Customer: replied 8 months ago.
Epson NX430
Customer: replied 8 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Help via Email or Text Message. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  tyroneboman replied 8 months ago.

You can download the firmware for your product from the Drivers & Downloads page.

Note: A USB cable is required to perform the firmware update even if the printer is connected via Ethernet or wirelessly. Do the following:

  1. Go to the Drivers & Downloads page.
  2. Click Firmware Update under Firmware, then click Download.
  3. Follow the on-screen prompts to download the firmware.
  4. Do one of the following:
    • Windows: Run the firmware downloaded fileepsonXXXXX.exe.
    • Mac: Open the firmware downloaded file epsonXXXXX.dmgand run Epson Firmware Updater.
Customer: replied 8 months ago.
I have done that. now it is showing ROM is not writable.
Expert:  tyroneboman replied 8 months ago.

that sounds like the file opened in the cd program.

Customer: replied 8 months ago.
Also all the icons are blinking
Expert:  tyroneboman replied 8 months ago.

do you have the printer connected with the usb cable to the computer?

Customer: replied 8 months ago.
Expert:  tyroneboman replied 8 months ago.

okay, did the epson firmware updater box appear on your screen after you downloaded and run the files?

Customer: replied 8 months ago.
no
Customer: replied 8 months ago.
Actually, I think it did
Expert:  tyroneboman replied 8 months ago.

okay, you will need to click on Start on the firmware updater box.

Customer: replied 8 months ago.
I did click on start when it appeared and it was after it was done that the icons started blinking and it showed " ROM is not writable".
Expert:  tyroneboman replied 8 months ago.

okay, is the " ROM is not writable" message on your computer screen?

Customer: replied 8 months ago.
No it is on the printer screen
Customer: replied 8 months ago.
Are you still there?
Expert:  tyroneboman replied 8 months ago.

yes, sorry for the delay.

Try unplugging the printer from power for 1 minute then reconnect and try the download again.

Customer: replied 8 months ago.
okay. I checked the firmware update and it is showing firmware update failed
Expert:  tyroneboman replied 8 months ago.

okay, try the process again.

Customer: replied 8 months ago.
I clicked start again and it is trying to update again. should I turn the power off now or wait until it finish.
Expert:  tyroneboman replied 8 months ago.

wait until it is finished.

Customer: replied 8 months ago.
it is still on 11%
Expert:  tyroneboman replied 8 months ago.

the only option will be to keep trying and if it fails disconnect the power for a few minutes and then reconnect and try again.

Customer: replied 8 months ago.
okay.
Expert:  tyroneboman replied 8 months ago.

let me know how it goes please.

Customer: replied 8 months ago.
Customer: replied 8 months ago.
No it showed transfer complete. But printer is still blinking.
Expert:  tyroneboman replied 8 months ago.

Okay, try holding the power button down for 30 seconds.

Expert:  tyroneboman replied 8 months ago.

Did that work for you?

Customer: replied 8 months ago.
okay.
I tried it but it is still blinking
Expert:  tyroneboman replied 8 months ago.

Okay, try running this tool.

It will check to see if the proper firmware is installed.

http://www.epson.com/cgi-bin/Store/support/supAdvice.jsp?UseCookie=yes&noteoid=189943&type=highlights#mac

Customer: replied 8 months ago.
okay
Customer: replied 8 months ago.
it says an error occurred during set up and to restart computer and run setup
Customer: replied 8 months ago.
but software updater shows installation was successful.
Customer: replied 8 months ago.
are you still with me, Randy
Expert:  Robert M. replied 8 months ago.

Hi I am rob. I will take over the question.

Will the printer make a copy from the printer itself when its not connected to the computer by usb cable ?