How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Can't install it, C331 and it's new, Mac and currently OS

Customer Question

Can't install it
JA: What's the make/model number of your printer? How old is it?
Customer: C331 and it's new
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac and currently OS 10.12
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just received the Oki. trying to connect it to the mac but it won't connect
JA: Anything else you want the printer expert to know before I connect you?
Customer: that's all
Submitted: 10 months ago.
Category: Printers
Expert:  Kevin8472 replied 10 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin8472 replied 10 months ago.

What's the error return code?

Customer: replied 10 months ago.
Hi. Thanks. I enter in the IP address in print set up. Try to add it and error message says: Unable to verify the printer on your network.
Expert:  Kevin8472 replied 10 months ago.

How are you connected to the printer? Wireless, usb or ethernet?

Customer: replied 10 months ago.
That's what I'm trying to figure out I think. Oki printers do not make it easy. I don't know how to connect to the wireless on that printer, but it says it can connect to the web.