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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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How do I get my HP 7520 working again? It says it is

Customer Question

how do I get my HP 7520 working again? It says it is offline. I have windows 10
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: HP Photosmart 7520, 2 years maybe?
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: a few days. It was working earlier this week
JA: Anything else you want the printer expert to know before I connect you?
Customer: I do not know. How I am I connected to this conversation and is this going to cost me something?
Submitted: 9 months ago.
Category: Printers
Expert:  Michelle replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 9 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

How is the printer connected to the computer, usb or wifi.

Customer: replied 9 months ago.
Customer: replied 9 months ago.
no lets try this way first
Customer: replied 9 months ago.
are you still there?
Customer: replied 9 months ago.
What's going on? Why was my credit card just charged $18? It said it was a $5 refundable deposit?
Expert:  Michelle replied 9 months ago.

I am sorry about the billing issue you can contact customer care for the same.

Let me know if you want me to get your printer fixed as an expert we do not have access to customer billing due to privacy policy.

Customer: replied 9 months ago.
I do not understand what is going on. First it said a free trial and now I'm being charged $23 and I do not have an answer to my question. I do not know who you are and feel like I am being scammed. You have my credit card info now and I do not have nay control on what happens.
Expert:  Michelle replied 9 months ago.

you are not scammed feel free to ask as many question you have i am glad to answer and assist you. As you put me on a billing question to which i will not be able to answer as i do not have customer info.

Get your billing question fixed and and i will answer your printer question.

Expert:  Michelle replied 9 months ago.

Call our Toll-Free Customer Service

US/Canada : 1.***-***-****
Available 6am to 6pm PST

Available 24/7 for calls from outside US/Canada:
Australia : 1800-679-634
New Zealand : 0800-452-621
United Kingdom : 0***-***-****
The rest of the world : 1-***-***-****