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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an HP envy 5530 and it will not print. I cannot

Customer Question

I have an HP envy 5530 and it will not print. I cannot change to this printer because all of the ones listed are Microsoft. This has never happened before. What should I do?
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: I've had the HP for only 2 years. The model is envy 5530.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I'm using a Dell PC, and I have never had a printer problem until today.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing, except we have thunderstorms here in Henderson, NV which is highly unusual. It's been going on all day. Maybe I should try again tomorrow. My message is not critical until Sunday.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No, thanks.
Submitted: 12 months ago.
Category: Printers
Expert:  tyroneboman replied 12 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Is the HP printer connected to the computer via USB or is it wireless?

You can reply to me here by typing in the box below please.