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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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WOAH! This is amazing. I'm getting Filter Failed from my

Customer Question

WOAH! This is amazing. I'm getting Filter Failed from my MX870
JA: What's the make/model number of your printer? How old is it?
Customer: maybe 5 years old and it worked a week ago but I changed settings to send a music file I think
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Macbook pro
JA: How long has this been an issue? What happened right before this popped up?
Customer: a few days since I sent the music notation
JA: Anything else you want the printer expert to know before I connect you?
Customer: no thanks
Submitted: 11 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 11 months ago.


I'm sorry about the issue. Do you mean your computer is currently not able to print?

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Was there any change or update recently to your computer or to your internet service / internet modem / router device that may have caused this issue?

Can you please click on the Apple logo / menu at the top, then click on About this Mac..., then tell me your Mac OS X version, such as 10.6, 10.7, ..., 10.10, 10.11, 10.12, etc.?

Does this issue occur when printing a document, a PDF file, a picture file, a webpage, an email message, etc.? Or is it not able to print anything at all?

Please reply at the box below. Thank you,