How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan, Engineer
Category: Printers
Satisfied Customers: 24533
Experience:  Computer networking/repair. 12+ years experience.
Type Your Printers Question Here...
Nathan is online now
A new question is answered every 9 seconds

I have a solid pink line on the edge of each page. some are

Customer Question

i have a solid pink line on the edge of each page. some are dark and other are really light
JA: What's the make/model number of your printer? How old is it?
Customer: brother mfc-9320cw
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: just bought it and it has been like this since it got here
JA: Anything else you want the printer expert to know before I connect you?
Customer: nope
Submitted: 9 months ago.
Category: Printers
Expert:  Nathan replied 9 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 9 months ago.

This is usually the result of some internal packing materials that weren't removed, or an issue with the drum.

Open it up, remove the toner cartridges/drum unit, check it over inside for any bits of foam, packing tape, etc.

Then on the magenta/red drum, locate the little blue/green plastic tab, and slide it back and forth about 5 times, and give the magenta toner a few shakes side to side

replace the drum and toner assemblies, and do a test page, then let me know the results.



Expert:  Nathan replied 9 months ago.

Hello, it appears your question is still open.
Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know to conclude our session.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.