How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask technicalcat Your Own Question
Category: Printers
Satisfied Customers: 1957
Type Your Printers Question Here...
technicalcat is online now
A new question is answered every 9 seconds

I have a Canon Pixma 895 Printer. It has stopped. Has a

Customer Question

I have a Canon Pixma 895 Printer. It has stopped. Has a message B200 Printer error has occurred. Unplug the power cord and contact the service centre.
Can you advise me as to whether it is worth repairing. The printer is about 2years old.
David Bowes
Submitted: 11 months ago.
Category: Printers
Expert:  technicalcat replied 11 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

When did the B200 pop up? What's the status of the cartridges? When were they last replaced?

Customer: replied 11 months ago.
B200 showed up yesterday.
The cartridges were replaced last week
What is the cost of securely connect to printer to repair
Dave Bowes
Customer: replied 11 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  technicalcat replied 11 months ago.

I received your request for remote, but unfortunately this kind of printer problem can't be solved via remote connection. It's a problem with your printer itself. Please go through the following steps, and follow up with me on the results. Thank You.

1. Open the cover of the printer.

2. Remove all ink tanks from the printer.

3. Lift up the gray locking lever on the side of the ink tank holder.

4. Gently remove the print head from the carriage unit.

5. Place the print head back in and lock the lever down.

6. Place all of the ink tanks back in the printer.

7. Close the cover and turn the printer off.

8. Unplug the power from the printer. Leave the power unplugged for about 5-10 minutes.

9. Plug the power back in and turn the printer on.

IMPORTANT: Please click the STARS or ACCEPT button to rate my time and help now.
Rating costs nothing more, and it's the only way I receive credit for helping you.
Rating does not close the question. I continue to help after positive rating with a satisfaction guarantee, so please rate now. Thank You