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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It flashes that an error has occurred. Turn Off printer and

Customer Question

It flashes that an error has occurred. Turn Off printer and then on again. I have done that, but keep getting the same error.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: EPSON Artisan 810
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac El Capitan
JA: How long has this been an issue? What happened right before this popped up?
Customer: I added paper, then it said there was a paper jam. I have looked all over for a paper jam, and now it just says error
JA: Anything else you want the printer expert to know before I connect you?
Customer: some things jetted out at the top of the paper entry just before this happened
Submitted: 11 months ago.
Category: Printers
Expert:  Sudipto replied 11 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 11 months ago.

Do you get the error message on the printer or computer ?

Customer: replied 11 months ago.
Now it says the printer is not connected. I have checked ant think it id
Customer: replied 11 months ago.
Does that cost more
Customer: replied 11 months ago.
Expert:  Sudipto replied 11 months ago.

What cost more, the problem ?

Customer: replied 11 months ago.
On the computer it says a printer error has occurred turn power off and then on again
Expert:  Sudipto replied 11 months ago.

Sorry, I could not get back to you earlier, as I was facing some technical problems. Please reply me back, when you want to continue.