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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Trying to scan from an MX870 into a Toshiba Satellite. Where

Customer Question

Trying to scan from an MX870 into a Toshiba Satellite. Where do I put the original document and which buttons do I push? Have tried every logical thing. The computer does recognize the printer, so that is not the problem
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Canon MX870 maybe three years old? (It was a gift so don't know for sure.)
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: Have tried with the document directly on the glass and also in the top tray (with the fold out extension). Not sure which is right. Then, on the printer,pressed scan button, OK, save/forward to PC, OK.Local USB, OK,...and then it goes back to original save/forward screen. Also tried doing it through the computer. Searched for scan and found a picture the previous owner had scanned. Then pressed "new scan" and changed to "document"...then I pressed whatever key it said to press next, but nothinghappned.
JA: Anything else you want the camera expert to know before I connect you?
Customer: no...just want to do this fast...very frustrating!
Submitted: 9 months ago.
Category: Printers
Expert:  Tech_Buddy replied 9 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Tech_Buddy replied 9 months ago.

1. Place single paper face down on the glass. Put the top of the sheet face
down, towards the left corner, where you see the white arrow. Multiple
sheets of papers go into tray, face up.
2. Log into the printer/copier.
3. Locate the slot on printer to connect your USB into, front or side of
machine. After a few seconds, Found USB Device appears on the tap panel
at the bottom.
4. User Information details appears.
5. Press Scan on key pad. Look for Found USB Device at bottom of tap
6. Tap USB on panel.
7. A Scan To USB window appears. Tap the File button to rename the file.
Tap backspace will remove pre filled in File Name, then using the
typewriter keys, give it a name. Choose Multiple, which is the default
setting (which is to scan multiple pages to one file) or Single (which is a
separate email for each page) & leave File format at PDF (most common).
Tap OK. Tap Preview (recommended) if you want to see it after it is
scanned. Press the blue Scan button to start scanning. It is very, very quiet.
8. When you are finished scanning, tap Job Finish.
9. Press the Access key once or Function Clear button twice on key pad
twice, or let it time out (45 seconds).

Tip: To Scan in color, tap on Scan Settings and under the Color Mode, tap
Auto Color. Remember this will make the file large in size. Also if you
have a lot of pages to copy you might want to change the dpi to 100, under
Scan Settings, then Resolution.

Expert:  Tech_Buddy replied 9 months ago.

Let me know if this helped you to get your work done. Feel free to let me know if you have any issues while trying above steps.

Customer: replied 9 months ago.
I still don't understand. sorry. When you say log into the printer, do you mean turn the printer on? Also, the printer is attached to the it correct that the notebook is the USB in this case? Assuming this is correct so far, then I tap Scan on the printer...and the window does not change. It says PC Local USB Doc. type auto scan save/forward, I scan settings Where do I do step 6..."tap USB on panel"?
Expert:  Tech_Buddy replied 9 months ago.

No, USB is the removable device here .

Customer: replied 9 months ago.
now this isn't letting me send the above message to you. I am not happy
Expert:  Tech_Buddy replied 9 months ago.

Which message you are not able to send. Try sending it again .

Customer: replied 9 months ago.
I am really confused now. I don't want to scan to a USB I need to scan a document directly into my computer (Toshiba notebook). These directions need to be a lot clearer!
Expert:  Tech_Buddy replied 9 months ago.

In your question you mentioned about USB so though you are looking to scan it to USB. Just a min. I will get back to you.

Customer: replied 9 months ago.
OK are you there? I'mnot getting a message that you are typing or anything
Expert:  Tech_Buddy replied 9 months ago.

Quite strange.What is the last message which you received from me ?

Customer: replied 9 months ago.
NOW I got the message where you said you'd get back to me. This should be so simple...just want to scan from the printer into my PC ..but I'm running out of time!
Customer: replied 9 months ago.
I have to go away for tenminutes, but please ssend the answer ASAP. Thank you
Expert:  Tech_Buddy replied 9 months ago.
  1. Select “Start” > “Programs” > “Canon Utilities” > “MP Navigator EX” > “MP Navigator EX“.
  2. Select “Photos/Documents“.
  3. Open the top of the scanner and place the document you wish to scan on the glass.
  4. Set preferences on the screen as needed. Select the “Scan” button when ready.
  5. The Printer should start the scanning process. When it’s finished, select “Save” to save the document(s) as a JPEG, or select “Save as PDF” to save it in PDF format.
Customer: replied 9 months ago.
When I go to Canon utilities and click, my only choice is Ij network took and then it looks for my printer and says it's there
Expert:  Tech_Buddy replied 9 months ago.


Customer: replied 9 months ago.
no word "took" in the above my typo. Last chance here. If this isn't good, have to more time
Expert:  Tech_Buddy replied 9 months ago.

I think I should opt out. Other expert will contact you.

Thank you !!

Customer: replied 9 months ago.
No, thanks. I don't have more time. Please just ask them to cancel my "subscription." If I have to pay the $5 that's ok, but I DO NOT wantto pay more than that. Thank you.