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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Can't connect to the internet, 4 years old hpwi858, pc not

Customer Question

can't connect to the internet
JA: What's the make/model number of your printer? How old is it?
Customer: 4 years old hpwi858
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc not sure of op
JA: How long has this been an issue? What happened right before this popped up?
Customer: 1 day primted 1 page in the morning 2nd page did not print and nothing has printed since
JA: Anything else you want the printer expert to know before I connect you?
Customer: I have a case # ***** hp but no solid results
Submitted: 10 months ago.
Category: Printers
Expert:  Md. Sadique replied 10 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Md. Sadique replied 10 months ago.

Would you like me to remote in your computer and work on this issue directly?

It will help me to understand the problem better and will give me a better insight on how to troubleshoot the issue.

Don't worry if the problem doesn't gets solved and you are not satisfied you can ask for a refund.

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