How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 18127
Experience:  HNC Computing; Large format and multifunction printer expert
30970729
Type Your Printers Question Here...
Electronics Pete is online now
A new question is answered every 9 seconds

For picking print from my hp for options. I always had print

Customer Question

For picking print from my hp for options. I always had print to choose. Now it has printables and I cannot print from my files. The printer works, has ink and will copy
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: Hp envy 4500. I have had it two years.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Toshiba laptop. I do not know what changed the printer from print to printables.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Not sure. I do not print that much. I turned on the printer the other day and it was on the list of options....
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 12 months ago.
Category: Printers
Expert:  Electronics Pete replied 12 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 12 months ago.

You can change from Printables to Print using the display menu on the printer:

https://www.youtube.com/watch?v=UazPb56BuTY