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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 18115
Experience:  HNC Computing; Large format and multifunction printer expert
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I am not getting it to go to print and it keeps saying it is

Customer Question

I am not getting it to go to print and it keeps saying it is idlel despite me reinstalling the HP printer software.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: Hi PearlHP Officejet 4620 and I ourchased it last year
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac OS 9 or 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Mac OSX 10.6.8 Paper got jammed. Took ages to clear then it stopped printing and kept saying printer was idle.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Is this a paid service?
Submitted: 12 months ago.
Category: Printers
Expert:  Electronics Pete replied 12 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 12 months ago.

After clearing the paper jam, cancel any job that are still in the print queue.

Turn off the printer and computer, then restart the computer first and finally restart the printer.

Then try printing again.

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