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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Ink levels good, paper goes thru but will not print, epson

Customer Question

ink levels good, paper goes thru but will not print
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: epson xp-424 and approx a year old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: I moved across the country and was trying to set up the computer (which I did) but trouble with the copier
JA: Anything else you want the printer expert to know before I connect you?
Customer: not sure what else to say. You did ask me about operating system. How do I check to answer that question?
Submitted: 11 months ago.
Category: Printers
Expert:  Michelle replied 11 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 11 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 11 months ago.

how long did the problem start?

Customer: replied 11 months ago.
No thank you.
Expert:  Michelle replied 11 months ago.

I am sorry i didn't quite get that.

Customer: replied 10 months ago.
Will my card be charged? I did not communicate remotely with anyone to correct the problem. I
figured it out myself.