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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer will not print documents sent from my computer. I

Customer Question

My printer will not print documents sent from my computer. I hsd to recently change my wifi password ***** did not know how to do that with the printer. Help!
Submitted: 9 months ago.
Category: Printers
Expert:  Dustin replied 9 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 9 months ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Customer: replied 9 months ago.
Pc Windows 10
Customer: replied 9 months ago.
Where an I verify the system is 10? After encountering this problem and consulting sit Comcast I was messing around and tried to delete the printer and add it back. My computer says it cannot fi d the printer to add it back on
Customer: replied 9 months ago.
Are you thinking?
Expert:  Dustin replied 9 months ago.

Do you have the USB cord that came with the printer?

I dont want to reduce you to usb printing, but we need it in order to fix the wireless connection issue..

So do you have the USB cord or do we need to order another for a few dollars?