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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a brother printer and keep getting a busy signal when

Customer Question

I have a brother printer and keep getting a busy signal when I try to fax. I have faxed successfully to this number in the last month
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: MFC-J870DW
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: This printer is a year old and I put a new phone cable in it and it fixed the problem but now I'm getting the busy signal again.
JA: Anything else you want the printer expert to know before I connect you?
Customer: does this cost anything to get help?
Submitted: 10 months ago.
Category: Printers
Expert:  TheGeekGal replied 10 months ago.

Hi there. My name is*****'m sorry that you're having this trouble, I would be happy to help with the technical issue. Please direct all billing inquiries to***@******.*** as I do not have access to billing information.

Let's try a couple of something things to try to determine if the problem is on your end or on the end of the receiving fax number.

1) From a regular phone line, dial the fax number to see if it picks up or if you still get a busy.

2) from the fax machine, try to send a fax to a different number and let me know if you still get a busy.

Please let me know the results. Thank you!