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Cannot print anything, brother brand new HL- L2380DW, PC

Customer Question
cannot print anything JA: What's the...
cannot print anything
JA: What's the make/model number of your printer? How old is it?
Customer: brother brand new HL- L2380DW
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just bought the printer yesterday Best Buy
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 1 year ago.Category: Printers
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Answered in 1 minute by:
10/21/2016
Technician: Richard, Technician replied 1 year ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 39,531
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Customer reply replied 1 year ago
Will not print. Status: error
Technician: Richard, Technician replied 1 year ago

is it giving an error code?

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Customer reply replied 1 year ago
I seem to have lost contact with you
Technician: Richard, Technician replied 1 year ago

I am still here

My last question was

is it giving an error code?

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Customer reply replied 1 year ago
How do I resend payment info?
Technician: Richard, Technician replied 1 year ago

You would need to contact customer service on(###) ###-####/p>

They can assist you with this as I am only an engineer here

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Customer reply replied 1 year ago
Cancel me now. I have to go. Send me contact info @***@******.***
Technician: Richard, Technician replied 1 year ago

ok, let me know when you are back

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,077
5,077 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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