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Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 17640
Experience:  HNC Computing; Large format and multifunction printer expert
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Scanner keeps saying place doc in scanner, but it is in

Customer Question

scanner keeps saying place doc in scanner, but it is in there. This has happened before
JA: What's the make/model number of your printer? How old is it?
Customer: MX330 Canon, 4 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Macbook pro
JA: How long has this been an issue? What happened right before this popped up?
Customer: paper jam
JA: Anything else you want the printer expert to know before I connect you?
Customer: it has happened before and my tech uninstalled driver and re-installed
Submitted: 10 months ago.
Category: Printers
Expert:  Electronics Pete replied 10 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 10 months ago.

This will happen if the scanner does not detect the doc.

What size is the doc?

Can you try placing a A4 page on top of the doc if it is smaller than A4, and let me know if the scanner detects it?