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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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In the process of unjamming a paper jam 11x17 the printer

Customer Question

In the process of unjamming a paper jam 11x17 the printer power went off and I can not get it to come back on. Printer is Office Jet 7612
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: I believe it is a year or less.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: The machine cut off about half hour ago maybe less. Paper jams occur off and on though more often with 11x17 copies. I print 11x17 about twice a month. And when I do it will usually jam at least once.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No that is it.
Submitted: 9 months ago.
Category: Printers
Expert:  Sudipto replied 9 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 9 months ago.

Please unplug the printer for 10 mins. and let me know the result.

Customer: replied 9 months ago.
I have unplugged the printer. I do not want secure online repair
Expert:  Sudipto replied 9 months ago.

Secure Online Repair is only for computer problem. Just ignore the offer.

Expert:  Sudipto replied 9 months ago.

Did you try to power on the printer ?

Customer: replied 9 months ago.
I have and the printer did not come on. Jim R
Expert:  Sudipto replied 9 months ago.

Sorry for the late reply, did you try to connect the printer directly with the wall outlet ?

Customer: replied 9 months ago.
but through the transformer that came with the printer.
Expert:  Sudipto replied 9 months ago.

Do you have any indicator light on the transformer/adapter ?