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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am trying to print document and it keeps erorring out, IP

Customer Question

I am trying to print document and it keeps erorring out
JA: What's the make/model number of your printer? How old is it?
Customer: IP 100 Cannon
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: I hve not used this in a while so it just started
JA: Anything else you want the printer expert to know before I connect you?
Customer: I just put in a new color cartridge, wasn't easy to load
Submitted: 9 months ago.
Category: Printers
Expert:  technicalcat replied 9 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Are you getting a specific error message or code?

Customer: replied 9 months ago.
I thought it said 5100
Expert:  technicalcat replied 9 months ago.

It looks like you accepted the remote, which would be a much faster and easier way to fix this, but there was a payment problem.

Would you like for me to send you another remote offer so you can try a different payment method (card)?

if not, please tell me which version of windows you are running . 7,8, or 10