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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Just purchased a 3755. Installed drivers and it prints

Customer Question

Just purchased a 3755. Installed drivers and it prints wirelessly perfect. I am confused on how to scan. I inserted a paper into the scan feed and the light is on. What is next. Thanks
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: Deskjet 3755 all in one. I purchased it yesterday.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: laptop windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing, I just installed it.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no, just now to scan.
Submitted: 1 year ago.
Category: Printers
Expert:  technicalcat replied 1 year ago.

Hello, and thank you for using this service.

I will help you now.

Please click on start, then in the search box type:

control printers

and press enter. Tell me if the window opens and what icons you see in the printers window.