How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

5660 PRINTER PAPER, Envy 5660 approximately 2 years old. I

Customer Question

5660 PRINTER PAPER
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Envy 5660 approximately 2 years old. I cannot find ColorLok paper recommended.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Lenovo
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since I have had it. I cannot locate the recommended paper. The standard paper does not work.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Just help me get the paper so I can make copiesl
Submitted: 10 months ago.
Category: Printers
Expert:  Tech_Buddy replied 10 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Tech_Buddy replied 10 months ago.

What are you trying to print ? and what exact problem you are getting. Is it giving you any error or message ?

Customer: replied 10 months ago.
The printer will not accept standard paper
Customer: replied 10 months ago.
the printer will NOT accept standard printing paperl
Customer: replied 10 months ago.
Just tell me what kind of paper to get.
Expert:  Tech_Buddy replied 10 months ago.

Kind of paper will depend on what exatly you are trying to print. Standard paper which we use in day to day life is A4 paper.

Expert:  Tech_Buddy replied 10 months ago.

If I am not wrong in understanding the issue then I think the problem is printer is not pulling the paper from tray . Is this is the case with you ?

Customer: replied 10 months ago.
I just want to copy ordinary paper. It will not print from my computer because it keeps telling me wrong paper. ColorLok. Do you have this paper?
Expert:  Tech_Buddy replied 10 months ago.

Yes, Just a min. I will show the link to get the papers.

Customer: replied 10 months ago.
That is ALL I want. The paper.
Expert:  Tech_Buddy replied 10 months ago.

Got it. Here is the official link to get the multipurpose papers , You can select any one of your choice:-

http://store.hp.com/us/en/mdp/ink--toner---paper/multipurpose-paper-for-inkjet-and-laser#!&Tab=features

Expert:  Tech_Buddy replied 10 months ago.

Is your find is over now ? Is this what you were looking for ?

Expert:  Tech_Buddy replied 10 months ago.

Did this help you ?

Related Printers Questions