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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My HL-1210W printer is showing an orange light and refuses

Customer Question

JA: Hi. What is your issue regarding?
Customer: My HL-1210W printer is showing an orange light and refuses to print. It is sending an "Door Open" message.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: It is a Brother HL-1210W
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Hi Pearlan HP Omen PC laptop with OS 8 (I think) The printer operated happily until about 1/2 hour ago.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It behaved perfectly before this issue which has only now occurred
JA: Anything else you want the printer expert to know before I connect you?
Customer: I cannot see any Open Doors on the printer to respond to the warning message
Submitted: 9 months ago.
Category: Printers
Expert:  Kevin8472 replied 9 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin8472 replied 9 months ago.

How is your printer connected? USB?

Or networked?