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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My computer had some software updates a few days ago and the

Customer Question

Hi Pearl
JA: What's the make/model number of your printer? How old is it?
Customer: My computer had some software updates a few days ago and the scanner icon had disappeared from my start button. The printer model is MG5460. It is 1 yr old, approx.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Windows 10, HP computer laptop
JA: How long has this been an issue? What happened right before this popped up?
Customer: This has been happening since about 5 days, since my last huge software update.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Yes. I am unable to scan any documents to my computer; also how to scan multiples pages to a document.
Submitted: 11 months ago.
Category: Printers
Expert:  Michelle replied 11 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 11 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

How's the printer connected to the computer?