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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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PearlI have MG6600 and get error msg: Stopped -

Customer Question

Hi PearlI have MG6600 and get error msg: Stopped - ´Filter´failed. stopped
JA: What's the make/model of your camera? How old is it?
Customer: Circa one year
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: Clearing cleaning, testing and it does print out test sheet. I am trying to print a photo on gloss papar
JA: Anything else you want the camera expert to know before I connect you?
Customer: It is a printer issue as it worked fine a few days ago
Submitted: 10 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 10 months ago.

Hi,
I'm sorry about the issue. Are you able to print anything else, such as a document, or a web page, or an email message, etc.?
Can you please click on the Apple logo / menu at the top, then click on About this Mac..., then tell me your OS X version, such as 10.5, 10.6, 10.7, 10.8, 10.9, 10.10, 10.11, 10.12?
Please reply at the box below. Thank you,