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Category: Printers
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Brother mfc-j265w not printing black

Customer Question

brother mfc-j265w not printing black
Submitted: 9 months ago.
Category: Printers
Expert:  technicalcat replied 9 months ago.

Hello Rick

Thanks for using this service. I will help you now.

What is the status of the black ink cartridge? When was it last replaced?

Customer: replied 9 months ago.
It was replaced within the last year . . . nine mos ago?
It shows in the status as 75% full -- changing the font color in other docs to dk blue decreased it
Expert:  technicalcat replied 9 months ago.


There is likely something wrong or clogged on the black cartridge.

1) Turn off the printer.
2) Open the printer.
3) Remove all the ink cartridges as well as print head from the machine.
4) Use cotton swabs dipped in rubbing alcohol to thoroughly clean the print head and the contacts on each cartridges . If you wish, you can just clean the black cartridge.
Note:You have to clean repeatedly until there is no ink residue coming off on the cotton swab.
5) Then allow the cartridges and print heads to dry(important).
6) Then replace back everything.
7) Then turn off your printer for a minute or two and then restart and print a test page.

If this doesn't solve the problem, please follow up with me for further troubleshooting.