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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Laser Jet 100 color MFP M175nw keeps on telling me "79 Error

Customer Question

Laser Jet 100 color MFP M175nw keeps on telling me "79 Error - Turn off then on" and just r everts to this message after initialising each time I do so.
JA: Can you guesstimate how old your LaserJet is? And just to clarify, what's the exact model?
Customer: Its a few years old but I have recently (six months ago \) replaced the drum for the first time. The model number quoted is correct.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Toshiba Portege laptop - it has been working fine up to lunchtime today. Windows 2010.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just replaced the yellow and cyan toners that were low, did a few dozen pages of printing then these messages started appearing.
JA: Anything else you want the printer expert to know before I connect you?
Customer: nothing that I can think of - this is a slow printer, but a good one and I use it at home after hours only.
Submitted: 9 months ago.
Category: Printers
Customer: replied 9 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  babyxdeja replied 9 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  babyxdeja replied 9 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?