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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have Windoiws 10 and a Brother MFC-L2740DW printer. The

Customer Question

I have Windoiws 10 and a Brother MFC-L2740DW printer. The printer screen tells me that there is data running in the machine. Each time I turn on my computer or try to print a document, it prints a page with the message GET /DevMgmt/ProductConfigDyn.xm; HTTP/1.1 and then HOST: on the next line. How do I get it to stop this?
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: It was purchased in May, 2015 and the model is MFC-L2740DW.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has been an issue for the last month. I didn't know if there might have been a windows 10 upgrade installed without my knowledge.
JA: Anything else you want the printer expert to know before I connect you?
Customer: That should do it.
Submitted: 9 months ago.
Category: Printers
Expert:  babyxdeja replied 9 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  babyxdeja replied 9 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 9 months ago.
Just what will the total fee be for your advice?
Expert:  babyxdeja replied 9 months ago.

It appears to be around $37

Customer: replied 9 months ago.
I need to leave my office, so will need to do this tomorrow. Is that possible?
Expert:  babyxdeja replied 9 months ago.

yes that will work

Expert:  babyxdeja replied 9 months ago.

Do you need help with this still?