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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Purchased 2 new 74 carts after 0ne copy came out fine ink

Customer Question

purchased 2 new 74 carts after 0ne copy came out fine ink showed low
JA: What's the make/model number of your printer? How old is it?
Customer: sorry i should have anticipated .. photo smart c4240 all in one guess at least 5 yrs
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows xp
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothing.. happened today after i checked the ink levels
JA: Anything else you want the printer expert to know before I connect you?
Customer: its been a great printer
Submitted: 10 months ago.
Category: Printers
Expert:  IT Miro replied 10 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 10 months ago.

I only see the details about your printer here, but I cannot see the actual problem. Please describe a problem you are experiencing with the printer so that I can assist you.


IT Miro

Expert:  IT Miro replied 10 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

IT Miro

Expert:  IT Miro replied 9 months ago.


Let me know if you were able to receive my messages.