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My Canon printer was disconnected from the system and I do…

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My Canon printer was...
My Canon printer was disconnected from the system and I do not have a disk to reput the printer on my computer HELP PLEASE... Read full answer
My Canon printer was disconnected from the system and I do not have a disk to reput the printer on my computer HELP PLEASE
Submitted: 2 years ago.Category: Printers
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Answered in 5 minutes by:
10/17/2016
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 45,291
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Is the printer connected to your computer with a USB cable? Or is the connection wireless?
Please reply at the box below. Thank you,

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Customer reply replied 2 years ago
Windows 7 and the printer is connected to the computer . it is not wireless
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

Thank you. Did you uninstall any Canon program from your computer recently?

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

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Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Can you click on Start, then click on Devices and Printers, then do you see the Canon printer there?

Can you disconnect the printer's USB cable from the computer, then make sure the printer is powered on, then re-connect the printer's USB cable securely to both printer and computer, then does the computer make a sound when you plug in the printer to the computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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