Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers

I have a Canon MX700 printer. When I print the test pattern

Customer Question
only the top half of...
I have a Canon MX700 printer. When I print the test pattern only the top half of the pattern prints. Also when I print the print alignment values nothing prints in column A or F. I've tried deep cleaning several times with no change. All ink cartridges are full.
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: Never done this before. Approximately 7 years old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: iMac running OS10 Yosemite
JA: How long has this been an issue? What happened right before this popped up?
Customer: Only recently. Printer was idle for several weeks.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No.
Submitted: 1 year ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 31 minutes by:
10/17/2016
Technician: Nathan, Engineer replied 1 year ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 26,407
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 1 year ago

These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).

You can try again going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.

If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.

I have to caution you up front though that the manual cleaning process is messy and time consuming. It also has a low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use.

Realistically, it’s probably time for a new printer. As this is a 2007 model printer, it is well past its 3 year service life, so this type of failure is not surprising. While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

That said, it doesn’t hurt to try, if you wish. Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, or I can recommend replacement options if you prefer.

Best regards, ***** ***** for the news,

Nathan

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 1 year ago

Hello, it appears your question is still open.

Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know to conclude our session.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan

Ask Your Own Printers Question
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 26,407
26,407 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,078 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,125 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,084 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,049 satisfied customers

DIploma in Computer Hardware

Handy--Andy

Handy--Andy

Technical

953 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have an HP officejetpro 8500A and have had trouble with
I have an HP officejetpro 8500A and have had trouble with eratic printing - not even readable. Today I spent $79 on new color cartridges and it didn't … read more
Kris R
Kris R
IT Manager
Computing
2,257 satisfied customers
We bought a HP photo smart printer model# sdgoa-0703 at an
We bought a HP photo smart printer model# ***** at an estate sale, it was new and did't have a power cord , we are looking for one to power it up , the power supplies that are out there are 19 volt dc… read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
I have a BROTHERS INTELLIFAX 885 MC that doesn't receive
I have a BROTHERS INTELLIFAX 885 MC that doesn't receive messeges on its message center mode. Its stuck of the fax only mode. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
Repeated paper jams. Brother mfc-8810dw. It's not the
it's not the computer because the jams are happening when copying also … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
62 satisfied customers
Issue:I have an ACER ASPIRE ONE 722 and an HP DESKJET 1000
Issue:I have an ACER ASPIRE ONE 722 and an HP DESKJET 1000 printer.- Please advise how they can be successfully connected so that I can get my own printing done.Thanks-BILL ********** NOV.15.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
You can be my savior. I have an Envy 7645 and put in a print
Pearl, You can be my savior. I have an Envy 7645 and put in a print job a couple of days ago. It is several pages of pictures. I now do not want them and it won't let me out. When I shut off the print… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I cannot connect to y computer. It worked fine one day and
I cannot connect to y computer. It worked fine one day and the next day, the computer could not recognize the printer … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
62 satisfied customers
I just bought an HP laptop and trying to hook up my Epson XP
I just bought an HP laptop and trying to hook up my Epson XP 410 printer and having problems … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
THE COLORS ARE ALL WRONG. XP 830. HP LAPTOP WINDOW 10. A
THE COLORS ARE ALL WRONG JA: What's the make/model number of your printer? How old is it? Customer: XP 830 JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are y… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
62 satisfied customers
How to fix Error Code:0x97? Epson WorkForce WF-3620. About 3
How to fix Error Code:0x97? JA: What's the make/model number of your printer? How old is it? Customer: Epson WorkForce WF-3620. About 3 years old. JA: What kind of computer are you printing from (Mac … read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
68 satisfied customers
High I just started sdsssstshis appon 10202017. It wodrked
High I just started sdsssstshis appon 10202017. It wodrked jine ror a few dayes then it stoped . In have'at been aable to print off my hp for over a weeek? … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
62 satisfied customers
Warning light on memory button light on. Epson photo rx510
epson photo rx510 more than ten years? belong to friend who only prints photos using xp … read more
Josh
Josh
It Support Specialist
Associate Degree
5,125 satisfied customers
Canon Pro-100 is idle and will not connect to my Mac. not
Canon Pro-100 is idle and will not connect to my Mac. not using bluetooth, cable connected! … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
62 satisfied customers
What is the LAN set up? Cannon TS9120. Apple I pad. This is
Earlier it asked for my passwprd for AOL which I have not been with for about 8-10 yrs I am with gmail.… read more
Kris R
Kris R
IT Manager
Computing
2,257 satisfied customers
Cannot get my scanner to connect. My printer is connected to
cannot get my scanner to connect. My printer is connected to my wifi. I have a newly registered printer and a new notebook with win 10 need to send off legaldocuments asap … read more
Kris R
Kris R
IT Manager
Computing
2,257 satisfied customers
How do I increase the size of the font? The printer is
I seldom use this printer and needed to download some books. … read more
Kris R
Kris R
IT Manager
Computing
2,257 satisfied customers
It has stopped working?? HP Laser Jet Pro MFP M225. Sony PC
I printed something this morning or last night and it was fine. Today tried to print a customer return and nothing........... … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I have an HP 5540. I can print from my Dell laptop when
I have an HP 5540. I can print from my Dell laptop when printing my bank statement, but I can't print an attachment to an email. The troubleshooter says the printer isn't connected. I want to print a … read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
450 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x